Frequently Asked Questions

Creating a pjilipg account is quick and straightforward. Visit pjilipg Login and click "Register." Fill in your full name, email address, mobile number, and preferred password. You will then be asked to verify your mobile number via a one-time PIN (OTP) sent to your registered number. Once verified, complete your profile by providing your date of birth and address. All new pjilipg players must be at least 21 years of age in accordance with Philippine gaming regulations.

To complete KYC (Know Your Customer) verification on pjilipg, you will need to submit a valid government-issued Philippine ID. Accepted documents include: Philippine Passport, Driver's Licence, SSS ID, GSIS ID, PhilSys National ID, PRC ID, or Voter's ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). Verification is typically completed within 24 hours.

No. Each player is permitted to hold only one pjilipg account. Creating multiple accounts is a violation of pjilipg's Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you have forgotten your login credentials, use the "Forgot Password" feature on the pjilipg Login page to recover access to your existing account.

Go to the pjilipg Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you are still having trouble, contact our 24/7 live chat support team and they will assist you in regaining access to your pjilipg account securely.

pjilipg is primarily designed and operated for Filipino players based in the Philippines. Access from certain other jurisdictions may be restricted depending on local laws and regulations. If you are accessing pjilipg from outside the Philippines, it is your responsibility to ensure that online gaming is legal in your jurisdiction before registering or playing.

pjilipg supports a wide range of payment methods popular with Filipino players, including: GCash, PayMaya, BPI Online Banking, BDO Online Banking, and Metrobank Online. All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options to make banking at pjilipg as convenient as possible for players across Metro Manila, Cebu, Davao, and the rest of the Philippines.

Log in to your pjilipg account and navigate to the "Deposit" section in your account dashboard. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm. You will be redirected to the G Cash app to authorise the payment. Once confirmed, funds are credited to your pjilipg account instantly. Make sure your GCash account is fully verified and has sufficient balance before initiating the deposit.

Withdrawal processing times at pjilipg vary by method. GCash and PayMaya withdrawals are typically processed within 1–3 hours. Bank transfers to BPI, BDO, and Metrobank are processed within 1–3 business days. All withdrawal requests are subject to a security review. To avoid delays, ensure your account is fully verified before submitting a withdrawal request. Minimum withdrawal amount is ₱500.

The minimum deposit at pjilipg is ₱100 for e-wallet methods (GCash, PayMaya) and ₱500 for bank transfers. Maximum deposit limits vary depending on your account verification level and chosen payment method. For higher deposit limits, complete full KYC verification on your pjilipg account. If you need a custom limit adjustment, contact our support team via live chat.

Common reasons for withdrawal delays at pjilipg include: incomplete KYC verification, pending wagering requirements on active bonuses, a security review triggered by unusual account activity, or incorrect bank/e-wallet details on file. Log in to your account and check your verification status and any active bonus terms. If everything looks correct and your withdrawal is still delayed beyond the stated timeframe, contact our 24/7 live chat support team with your transaction reference number.

Your pjilipg welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. Visit the Promotion page to see the current welcome offer and any minimum deposit requirements. Make sure to read the full bonus terms, including wagering requirements, before depositing. Some promotions may require you to opt in via the Promotions page before depositing.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games at pjilipg may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games like mini baccarat may contribute less. Check the specific promotion terms on the Promotion page for full details.

No — bonus funds at pjilipg are subject to wagering requirements before they can be withdrawn. However, your real-money balance (deposits and winnings not tied to a bonus) can be withdrawn at any time, subject to standard verification and processing procedures. If you prefer not to accept a bonus, you can opt out before making your deposit by contacting our support team.

pjilipg offers a wide variety of games for Filipino players, including live casino games, slots, bingo, mini baccarat, and more. Our live casino section features real dealers streaming in real time, giving you the authentic casino experience from the comfort of your home in Manila, Cebu, Davao, or anywhere in the Philippines. New games are added regularly — visit the pjilipg Casino page to browse the full library.

Yes. All pjilipg games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our live casino games are streamed from professional studios with trained dealers operating under strict protocols. pjilipg is committed to transparent and fair gaming for all Filipino players.

Absolutely. pjilipg is fully optimised for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, claim bonuses, and manage your account directly from your smartphone or tablet — no app download required. Simply open your mobile browser, go to pjilipg.org, and log in to your account for the full experience.

Log in to your pjilipg account and go to "Account Settings" → "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Limits that restrict your activity take effect immediately. If you want to increase a limit, a mandatory 24-hour cooling-off period applies. For more details, visit our Responsible Gaming page.

If you feel you need a break from gaming, pjilipg offers self-exclusion options ranging from 6 months to permanent closure. To activate self-exclusion, contact our 24/7 live chat support team or email [email protected]. Your account will be closed immediately and you will not be able to re-register during the exclusion period. We take self-exclusion requests very seriously and process them without delay. Visit our Responsible Gaming page to learn more.

The minimum age to register and play at pjilipg is 21 years old, in accordance with Philippine gaming regulations overseen by PAGCOR. All new accounts are subject to mandatory age and identity verification. Any account found to belong to a player under 21 will be immediately closed and any funds returned. We are committed to keeping our platform safe and age-appropriate.